FAQ

We know bedding is personal, so we allow you to try Buffy in your home before you commit to purchasing. The trial begins the day you place your order. Your Buffy will ship within 1 business day via UPS ground (3-5 business days for most customers, next day for NYC customers). After you place your order, a temporary hold will be applied to the card you use at checkout, which may appear as “pending” or “processing” on your account.

If you decide Buffy is not right for you, initiate your return within 30 days by calling (855) 466-4812, Mon-Fri 9:30am-6pm EST.

The outside shell is made of 100% eucalyptus fiber, also known as lyocell. The inside fill is made from 100% recycled polyester spun from bpa-free, PET water bottles.

Not all textiles are created equal. We only use sustainable and renewable versions of those materials you might already be familiar with.

Rayon

We use eucalyptus fiber, also known as lyocell, a sustainable form of rayon. It’s sourced from the wood pulp of renewable eucalyptus trees, which consume 10x less water than cotton to cultivate, and transformed into fiber using a closed-loop system which reuses 99% of solvents to create little-to-no waste.

Polyester

We do not use virgin polyester in our fill. Instead, we use 100% recycled BPA-free, PET plastic water bottles. These bottles are diverted from oceans and landfills, transformed, and given a second life as a soft, fluffy fiber.

300 single-ply thread count.

We recommend that you dry clean your Buffy, ideally using a green dry cleaner. It can only be machine washed in a commercial sized machine. In the case of machine washing, we recommend line drying. Use of smaller washers and dryers may damage your Buffy. It can be spot cleaned in the case of an accidental spill.

Buffy is equipped to be used inside a duvet cover. We recommend those made of a similarly breathable material as its eucalyptus shell. We do not currently make duvet covers, but are planning to in the near future.

We do not resell returned comforters. We donate them to local charities and shelters.

We are working on adding more products to the Buffy family soon. Keep an eye on our Instagram account for updates!