A. TRY BEFORE BUYING
If you purchase using our Try Before Buying offer, you get 30 nights to snuggle up with Buffy at no cost. Please note that the trial starts on the day you place your order, not the day you receive it.
If you’re dissatisfied with your Buffy for any reason, initiate a return within 30 nights by calling us at (855) 466-4812, Mon- Fri 9:30am-6pm EST. Send your Buffy back to us, and when we receive it we will promptly issue a refund.
If you initiate a return near the end of your trial, your card may be charged when your trial ends, even if your Buffy is in transit back to us.. Rest assured, your order will be fully refunded once we receive your return.
Returns must be initiated over the phone. If you choose to return your Buffy within 30 days, but have not initiated a return with us, we are unable to verify your return and refund you.
When you initiate a return, a Buffy representative will create a free return label for you. We do not refund shipping costs or process returns if you do not initiate a return with a Buffy representative.
You will only be charged at the end of the trial when you decide to keep your Buffy. Please note, we cannot accept returns after the trial has ended.
B. IMMEDIATE PURCHASE
When you buy Buffy without using our Try Before Buying offer, you are still covered by our 30 night return policy. You can initiate a return for any reason within 30 days. Returns will be refunded to the original form of payment. Initiate a return by giving us a call and when we receive your Buffy, we will promptly issue a refund. Call us at 1.855.466.4812, Mon- Fri 9:30am-6pm EST to start a return.
C. COVERED DEFECTS
Manufacturing defects may be covered after the 30-day return policy on a case-by-case basis. If you think your Buffy has damage or a defect that was not the result of improper use, please call us at 1.855.466.4812, Mon- Fri 9:30am-6pm EST or email firstname.lastname@example.org.
D. WHAT IS NOT COVERED
Problems and issues that result from normal wear and tear or improper use are not covered.
This includes but is not limited to:
1. Normal wear and tear.
2. Any improper use of the comforter.
3. Minor imperfections such as slight cosmetic flaws.
4. Stains, tears, burns, and discoloration that occur over time and/or are caused by the user.
5. Any comforter purchased from a non-authorized Buffy distributor.
6. Allergies or sensitivities to fabrics or materials.
7. Damage caused by animals, rodents or children.
8. Naturally occurring aromas from lyocell, polyester, or other materials.