Our 7 night free trial lets you sleep with our products before you commit to buying—like a test drive for your bed! 

To make sure your payment method is valid and can be charged once the trial period is over, a temporary hold will be placed on your card, which may appear as “pending” or “processing.” 

If you choose to return your order within our 7 night trial, we'll void the hold on your card and the funds will be released back into your bank account or credit card. Depending on your bank this typically takes 1-2 business days. Rest assured, you have 30 nights from the time your order was placed to initiate a free return for a full refund. To start a return, send us an email at hello@buffy.co.

After you place your order and opt in to our in-home trial, a temporary hold will be placed on your card, which may appear as “pending” or “processing” depending on your bank or credit card. This helps us ensure the payment method is valid. At the end of your 7 night trial, your card will be charged. 

We accept Apple Pay and all major credit and debit cards including Visa, MasterCard, American Express, and Discover. Unfortunately, we cannot accept international credit and debit cards, PayPal, checks, or money orders.

Of course! All they need to do is reach out to hello@buffy.co with their order number handy. Please note: All refunds will process as store credit only and item(s) will need to be returned within 30 days of purchase. Once the return processes, they can use store credit at their leisure—it never expires!

• Head to our Comfy Digital Gift Card page and choose the dollar amount you’d like to give.
• Add your gift card to cart.
• Complete checkout and watch your inbox for 1) a Buffy order confirmation (note: this is not your gift card!) and 2) a second email (subject line: Your Comfy Digital Gift Card is here!) containing your digital gift card along with easy instructions for forwarding the gift card to your giftee.

• Add comfy items to your cart.
• Enter your email address.
• Enter the 16 digit code into the gift card field.
• Wait for your new favorite bedding to arrive!

Open your original gift card receipt email to see your current gift card balance. Unfortunately, you can’t add money to an existing gift card.

Gift cards are final sale and cannot be returned. You cannot use discounts or promo codes to purchase a gift card. You can use discounts and promo codes to purchase Buffy products with a gift card (just as you would with any credit or debit card).

Due to COVID-19 safety protocols, our shipping partners at UPS and FedEx cannot guarantee delivery by December 25th—but they’re doing their best. The smart move? Order early! For standard ground shipping, place your order no later than Sunday, December 13th. If shipping express, order no later than Sunday, December 20th. (And if all else fails: try a gift card).

We offer express two-day shipping via UPS and FedEx for $9.99. Your order will ship the first business day after your order is placed. Please allow at least 3 business days to receive your order during the holidays.

We offer free shipping in the continental US, Hawaii and Alaska via FedEx or UPS. 

Please note: orders addressed to PO boxes are shipped via USPS and could take up to 10 business days to arrive. 

We also ship to Canada. All Canadian orders will require a payment at checkout for shipping costs. Duties and taxes will be due upon arrival. Please allow up to 2 weeks for your order to arrive.

Currently, we do not ship anywhere else internationally, but stay tuned!

All orders are shipped on the next business day. You’ll receive a shipment notification email with a tracking number as soon as your package is on its way.

Yes! We’re glad to accept returns on orders placed at Buffy.co between November 23, 2020 and December 21, 2020 until February 1st, 2021. To start a return, send us an email at hello@buffy.co. Our hours of operation are Monday-Friday 10:00am EST-5:00pm EST.

We’re sorry you didn’t love it! Send us an email at hello@buffy.co to initiate a quick and easy return.

All returns must be initiated 30 days from ordering from us. Please email us at hello@buffy.co to initiate a quick and easy return. You will be refunded to your original form of payment 7-10 business days after your item(s) is received by our shipping facility.

Upon receiving your return in our shipping facility, we will process your refund within 3-5 business days. Please note that based on the card you used to make your purchase, the refund may take up to a month to show up on your statement.

Oh no, we want to make it right! If you received the wrong item(s), please email us at hello@buffy.co or call us at 1.855.466.4812, Mon-Fri 10:00 a.m. to 5 p.m. EST and we’ll sort things out!

We never resell returned bedding. We donate gently used returns to local shelters and other charities. When items aren’t in condition to donate, we partner with textile recycling facilities. Our goal is for zero Buffy products to end up in landfills.

We always do our best to accommodate order cancels and changes within 1 hour of your purchase. If you would like to cancel or make changes to your order, please email at hello@buffy.co. To ensure our customers receive their orders as soon as possible, our fulfillment center processes orders quickly, which leaves a short window to cancel or change an order, but we’ll do our best to try and help!

Within 1-2 business days of placing your order, you’ll receive a shipment notification email with a tracking number letting you know your order is on its way. If you don’t receive one, please check your “promotions” or “spam” folder, since sometimes it can end up there.

You can only use one promo code per order. If you’ve come across two valid Buffy promo codes in the wild, pick the one that you want to use more ;)

Cloud and Breeze Comforters

Dry clean recommended. Use of our machine washable covers and sheets is recommended to avoid everyday wear and stains. Our comforters are so fluffy that most residential washing machines do not have the capacity for them.

Cloud Pillow

Dry clean recommended.

Eucalyptus Sheets

Machine wash cool in a gentle cycle using a mild detergent. Tumble dry low. 

Duvet Cover

Machine wash cool in a gentle cycle using a mild detergent. Tumble dry low. Our duvet covers arrive slightly larger than our comforters and are designed to appropriately shrink after a few cycles through the wash. This allows them to better snuggle with the comforter! For future reference, care instructions can also be found on product tags and towards the bottom of individual product pages.

Yes! Our eucalyptus fiber is made from the wood pulp of renewable eucalyptus trees. When it’s processed into fiber, all essential oils are removed. This makes it safe for pets, children, and those with sensitive skin!

Nope! We only use 100% recycled polyester made from BPA-free, PET plastic water bottles. These bottles are diverted from oceans and landfills and given a second life as the fluffy fiber inside our Cloud family of products.

Nope! We don’t support the cruel live-plucking of birds required to harvest down. We don’t use any animal products in anything we make.

Yes, all of our products are vegan. We are cruelty-free and never use animal by-products. 

Unlike organic cotton, eucalyptus regenerates quickly, does not require perfect soil conditions, and requires 10x less water to grow. So while we are not certified organic, we are proud to make our products with such a responsible fiber.

We aim to share everything you need to know about our products on their individual pages, but if you still have questions, just reach out to us at hello@buffy.co or call us at 1.855.466.4812, Mon-Fri 10:00 a.m. to 5 p.m. EST.