Frequently Asked Questions

TRIAL PERIOD

You can try the Buffy comforter totally free for 30 nights.

Once you place your order, your Buffy will be shipped to you within 1 business day via UPS ground (4-7 business days in the continental US). You’ll have 30 nights from the day you place your order to try Buffy out. You will only be charged if you decide to keep it at the end of your 30-night trial.

We may apply a temporary hold to validate your card, which may appear as “pending” or “processing”. Rest assured you won’t actually be charged until after your 30-night trial if you choose to keep it.

If you decide Buffy is not for you, you can easily return it within the 30 nights. To initiate a quick and easy return, call (855) 466-4812, Mon-Fri 9:30am-6pm EST.

If you initiate a return near the end of your trial, your card may be charged when your trial ends, even if your Buffy is in transit back to us. Rest assured, your order will be fully refunded once we receive your return.

KNOW YOUR BUFFY

What makes Buffy so fluffy?

Buffy’s inner fill is made from an eco-fiber spun from reclaimed PET bottles. The fiber is airblown and layered to reach cloud-like volume and make the texture uniquely soft. There’s really nothing else like it out there!

Buffy’s outer shell is made of lyocell--a natural textile 100% made from the wood pulp of eucalyptus trees, which are sustainably sourced from Austria. This fabric is softer, silkier, more cooling, and hypoallergenic than the cotton most of us have become used to.

Is the fill made from "polyester"?

Technically, yes. However, common polyester is a plastic-based fabric sourced from new petroleum, an environmentally harmful and nonrenewable resource. Our polyester is not.

The Buffy comforter’s fiber is made from 100% recycled BPA and phthalate-free PET plastic bottles. We transform them into a spun fiber that is airblown and layered to reach cloud-like volume, resulting in a texture that is uniquely soft and irresistibly fluffy.

What’s the thread count?

A luxurious 320 thread count. 

CARE INSTRUCTIONS

Buffy's unique materials make it great at staying clean! Its eucalyptus fibers naturally repel mold, mildew, dust mites and other microbes or pathogens (which can accumulate in traditional down comforters).

Buffy can be spot cleaned in the case of an accidental spill. 

Buffy is machine washable in a large industrial washing machine. If you do not have access to a large commercial washing machine we recommend you dry clean the Buffy. Smaller washing machines may potentially damage your Buffy.

A duvet cover can also help keep your Buffy clean and make laundry day easier. Of course, if you love your Buffy you can have it dry cleaned periodically (e.g. every 3-6 months). Your Buffy is made from ingredients to love and care for, and dry cleaning will ensure it lasts a lifetime.

PAYMENT, DISCOUNTS & SHIPPING

We accept all major US credit cards. 

You may only use one discount code per order.  Discount codes cannot be combined.

We ship everywhere in the continental US. We offer free UPS Ground Shipping (4-7 business days) on all orders. We also offer expedited shipping (2 days) for $49 within the continental US.

We ship to Canada upon request. If you’d like to ship to Canada, please reach out to us at hello@buffy.co or 1.855.466.4812, Mon-Fri 9:30am-6pm EST.

Currently, we do not offer international shipping, but are aiming to in the future.

WARRANTY

Is there a warranty? 

We are here to ensure your comforter arrives and stays in the best condition. If your Buffy is defective or damaged without having been mistreated or subjected to irregular wear, don’t hesitate to call or email us at 1.855.466.4812 Mon-Fri 9:30am-6pm EST or hello@buffy.co. 

WHAT DO YOU DO WITH RETURNED COMFORTERS?

We donate the majority of our returned comforters to local homeless shelters and charities. We partner with these local shelters to help distribute them to individuals affected by homelessness.

Do you send returned comforters for the trial?

Absolutely not. If you ordered your Buffy on our website, it is brand new.

WHY BUFFY

Buffy brings you high comfort with low environmental impact. Our product not only feels better than a luxury down comforter, but it’s also more eco-friendly. We believe you shouldn’t have to compromise comfort to be good to the earth.

Plus, because Buffy is made from breathable, smoother-than-cotton eucalyptus, it’s gentler on your your skin and helps you rest in a clean environment that leaves you feeling fresh and primed for the day!