FAQ

Trial

We offer a 7 night trial period to let you sleep with our products before you commit to buying. After you place your order, a temporary hold will be placed on your card, which may appear as “pending” or “processing.” At the end of your trial, your card will be charged. After the trial period, we accept returns for a full refund within 30 days of your order date. To start a return, just give us a call at 1.855.466.4812, 9:30 a.m. to 6 p.m. EST, or send us an email at hello@buffy.co

Shipping

We ship everywhere in the continental US and Canada, via FedEx and USPS (for those with PO box addresses). 

Currently, we do not ship internationally.

All orders ship within 1 business day. You’ll receive a shipment notification email with a tracking number as soon as your package is on its way. 

Returns & Exchanges

We’re sorry you didn’t love your Buffy! Please call us at 1.855.466.4812, Mon-Fri 9:30 a.m. to 6 p.m. EST, or send us an email at hello@buffy.co to initiate a return.

All returns must be initiated within 30 days of ordering. Please call us at 1.855.466.4812, Mon-Fri 9:30 a.m. to 6 p.m. EST, to initiate a return. You will be refunded in your original form of payment when your item(s) is received by our shipping facility.

It typically takes 3-5 business days for a refund to appear in your account.

Oh no, we’re so sorry! If you received the wrong item(s), please email us at hello@buffy.co or call us at 1.855.466.4812, Mon-Fri 9:30 a.m. to 6 p.m. EST and we’ll sort things out!

We donate it to local shelters and charities. We never resell used bedding.

Billing

After you place your order, a temporary hold will be placed on your card, which may appear as “pending” or “processing” depending on your bank or credit card. At the end of your 7 night trial, your card will be charged.

We accept Apple Pay and all major credit and debit cards including Visa, MasterCard, American Express, Discover. Unfortunately, we cannot accept PayPal, checks, or money orders.

Order Questions

Please call us at 1.855.466.4812, Mon-Fri 9:30 a.m. to 6 p.m. EST, or email us at hello@buffy.co as soon as possible if you would like to cancel or change your order (We are only able to cancel orders within an hour of placing them). Our fulfillment center processes orders quickly to ensure our customers receive their orders as soon as possible, but we’ll do our best to process your request!

Within 1-2 business days of placing your order, you’ll receive a shipment notification email with a tracking number letting you know its on its way.

You can only use one promo code per order. If you’ve come across two valid Buffy promo codes in the wild, pick the one that you want to use more ;)

Product

Care instructions can be found on product tags and towards the bottom of individual product pages. 

For comforters specifically, dry cleaning is recommended, as most residential washing machines do not have the capacity for our comforters. Use of our machine washable covers and sheets is recommended to avoid everyday wear and stains.

Yes! Our eucalyptus fiber is made from the wood pulp of renewable eucalyptus trees. When it’s processed into fiber, all essential oils are removed. This makes it safe for pets, children, and those with sensitive skin!

Nope! We only use 100% recycled polyester made from BPA-free, PET plastic water bottles. These bottles are diverted from oceans and landfills and given a second life as the fluffy fiber inside our Cloud family of products.

Nope! We don’t support the cruel live-plucking of birds required to harvest down. We only use recycled and plant-based fill in our comforters and pillows.

Eucalyptus is a renewable resource because it is cut instead of uprooted. Which means the trees can regenerate naturally. Our eucalyptus comes from responsible forests in Austria. It consumes 10x less water than cotton to grow and is transformed into fiber through a closed-loop system that reuses 99% of solvents—meaning it’s made with virtually zero waste.

We aim to share everything you need to know about our products on their individual pages, but if you still have questions, just reach out to us at hello@buffy.co or call us at 1.855.466.4812, Mon-Fri 9:30 a.m. to 6 p.m. EST.

Brand

We believe in bedding that is as soft on the planet as it is on your bed. The old-fashioned textile industry has spent years consuming tons of water, harming animals, and polluting our oceans and air with toxic chemicals. We’re here with a fresh start: home goods that are earth-friendly, skin-friendly, cruelty-free, and super-soft. Because we think a comfy night’s sleep is even comfier when it doesn’t harm the environment.  

We’re committed to using sustainably-grown fibers and recycled fluff—which means you won’t find any animal feathers, virgin polyester, or water-wasting-cotton here. But that doesn’t have to mean a compromise on comfort. We don’t only choose materials because they’re better for the planet than the more traditional options, but because they just plain feel better, too.

Making better bedding is just our first step. We’re working towards a world where you can have everything you need to feel more at home—from the comforter on your bed to the rugs beneath your feet—without a harsh impact on the earth, or your wallet. Sign up for our emails and be the first to know about our new products!