FAQ

Trial and Billing

Our 7 night free trial lets you sleep with our products before you commit to buying—like a test drive for your bed! 

To make sure your payment method is valid and can be charged once the trial period is over, a temporary hold will be placed on your card, which may appear as “pending” or “processing.” 

If you choose to return your order within our 7 night trial, we’ll void the hold on your card and the funds will be released back into your bank account or credit card. Depending on your bank this typically takes 1-2 business days. Rest assured, you have 30 nights from the time your order was placed to initiate a free return for a full refund. To start a return, just give us a call at 1.855.466.4812, 10:00 a.m. to 6 p.m. EST, or send us an email at hello@buffy.co.

After you place your order and opt in to our in-home trial, a temporary hold will be placed on your card, which may appear as “pending” or “processing” depending on your bank or credit card. This helps us ensure the payment method is valid. At the end of your 7 night trial, your card will be charged. 

We accept Apple Pay and all major credit and debit cards including Visa, MasterCard, American Express, and Discover. Unfortunately, we cannot accept PayPal, checks, or money orders.

Shipping

We offer free shipping in the continental US, Hawaii and Alaska via FedEx. 

Please note: orders addressed to PO boxes are shipped via USPS and could take up to 10 business days to arrive. 

We also ship to Canada. All Canadian orders will require a payment at checkout for shipping costs. Duties and taxes will be due upon arrival. Please allow up to 2 weeks for your order to arrive.

Currently, we do not ship anywhere else internationally, but stay tuned!

All orders are shipped on the next business day. You’ll receive a shipment notification email with a tracking number as soon as your package is on its way.

Returns and Exchanges

We’re sorry you didn’t love it! Please call us at 1.855.466.4812, Mon-Fri 10:00 a.m. to 6 p.m. EST, or send us an email at hello@buffy.co to initiate a return.

All returns must be initiated within 30 days of ordering from us. Please call us at 1.855.466.4812, Mon-Fri 10:00 a.m. to 6 p.m. EST, to initiate a return. You will be refunded in your original form of payment 3-5 days after your item(s) is received by our shipping facility.

Upon receiving your return in our shipping facility, we will process your refund within 3-5 business days. Please note that based on the card you used to make your purchase, the refund may take up to a month to show up on your statement.

Oh no, we want to make it right! If you received the wrong item(s), please email us at hello@buffy.co or call us at 1.855.466.4812, Mon-Fri 10:00 a.m. to 6 p.m. EST and we’ll sort things out!

We never resell returned bedding. We donate gently used returns to local shelters and other charities. When items aren’t in condition to donate, we partner with textile recycling facilities. Our goal is for zero Buffy products to end up in landfills.

Order

We always do our best to accommodate order cancels and changes within 1 hour of your purchase. If you would like to cancel or make changes to your order, please email at hello@buffy.co, or call us at 1.855.466.4812, Mon-Fri 10:00 a.m. to 6 p.m. EST. To ensure our customers receive their orders as soon as possible, our fulfillment center processes orders quickly, which leaves a short window to cancel or change an order, but we’ll do our best to try and help!

Within 1-2 business days of placing your order, you’ll receive a shipment notification email with a tracking number letting you know your order is on its way. If you don’t receive one, please check your “promotions” or “spam” folder, since sometimes it can end up there.

You can only use one promo code per order. If you’ve come across two valid Buffy promo codes in the wild, pick the one that you want to use more ;)

Products

Cloud and Breeze Comforters

Dry clean recommended. Use of our machine washable covers and sheets is recommended to avoid everyday wear and stains. Our comforters are so fluffy that most residential washing machines do not have the capacity for them.

Cloud Pillow

Dry clean recommended.

Eucalyptus Sheets

Machine wash cool in a gentle cycle using a mild detergent. Tumble dry low. 

Duvet Cover

Machine wash cool in a gentle cycle using a mild detergent. Tumble dry low. Our duvet covers arrive slightly larger than our comforters and are designed to appropriately shrink after a few cycles through the wash. This allows them to better snuggle with the comforter!

For future reference, care instructions can also be found on product tags and towards the bottom of individual product pages.

Yes! Our eucalyptus fiber is made from the wood pulp of renewable eucalyptus trees. When it’s processed into fiber, all essential oils are removed. This makes it safe for pets, children, and those with sensitive skin!

Nope! We only use 100% recycled polyester made from BPA-free, PET plastic water bottles. These bottles are diverted from oceans and landfills and given a second life as the fluffy fiber inside our Cloud family of products.

Nope! We don’t support the cruel live-plucking of birds required to harvest down. We don’t use any animal products in anything we make.

Yes, all of our products are vegan. We are cruelty-free and never use animal by-products.

Eucalyptus is a renewable resource because it is cut when harvested instead of uprooted. This means the trees can regenerate naturally. Our eucalyptus comes from responsible forests in Austria. It consumes 10x less water than cotton to grow and is transformed into fiber through a closed-loop system that reuses 99% of solvents—meaning it’s made with virtually zero waste.

Unlike organic cotton, eucalyptus regenerates quickly, does not require perfect soil conditions, and requires 10x less water to grow. So while we are not certified organic, we are proud to make our products with such a responsible fiber.

We aim to share everything you need to know about our products on their individual pages, but if you still have questions, just reach out to us at hello@buffy.co or call us at 1.855.466.4812, Mon-Fri 10:00 a.m. to 6 p.m. EST.

Brand

We believe in bedding that is as soft on the earth as it is on your bed. The old-fashioned textile industry has spent years consuming tons of water, harming animals, and polluting our oceans and air with toxic chemicals. We’re here with a fresh start: home goods that are earth-friendly, skin-friendly, cruelty-free, and super-soft. Because we think a comfy night’s sleep is even comfier when it doesn’t harm the environment.  

We’re committed to using sustainably-grown fibers and recycled fluff—which means you won’t find any animal feathers, virgin polyester, or water-wasting-cotton here. But that doesn’t have to mean a compromise on comfort. We don’t only choose materials because they’re better for the planet than the more traditional options, but because they just plain feel better, too.


Learn more about us here.

Making better bedding is just our first step. We’re working towards a world where you can have everything you need to feel more at home—from the comforter on your bed to the rugs beneath your feet—without a harsh impact on the earth, or your wallet. Sign up for our emails by scrolling down to the very bottom of this page and entering your email address, and be the first to know about our new products!

Holiday

For anything ordered on Buffy.co between November 13, 2019 until the end of 2019, we will be accepting returns initiated before February 2020. Yup, that means you will have plenty of time to try your Buffy over the busy holiday season and while we hope you love your Buffy items, our team is happy to help with a return. To start a return, just give us a call at 1.855.466.4812, 10:00 a.m. to 6 p.m. EST, or send us an email at hello@buffy.co.

For our free standard shipping option using FedEx, the final date to order is Friday, December 13th to receive your order by Christmas. If you are using our Express shipping option with FedEx two-day, the final date to order is Thursday, December 19th. As a reminder, we ship our products next-business day and shipping times are usually between 3-5 business days in the continental US, but things often take a bit longer over the holiday season.

We offer express two-day shipping via FedEx for $9.99. Please remember that we ship next business day and our shipping partner uses business day to calculate shipping times. We know holiday is a busy time, so please allow 3 business days to receive your order.


We do not offer express-shipping to Canada or US P.O. boxes.